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Effective Date: March 6, 2026
This page explains how Beauty by Bochra Cosmetic uses cookies and similar technologies and outlines our refunds policy.
Part A: Cookies Policy
1. What Are Cookies?
Cookies are small files stored on your device that help websites work properly and improve your experience. Similar technologies (pixels, tags, and local storage) may also be used.
2. Why We Use Cookies
We use cookies to:
Enable essential site functions (cart, checkout, security, and account login).
Improve performance and user experience (remember preferences and help pages load faster).
Analyze site traffic to understand how visitors use the Site and to improve content and navigation.
Support marketing and advertising by measuring campaign performance and showing relevant ads (where enabled).
3. Types of Cookies We May Use
Strictly Necessary Cookies: required for the Site to function (cart, checkout, fraud prevention).
Performance Cookies: help us understand site usage (analytics and performance measurement).
Functional Cookies: remember preferences like region, language, and saved settings.
Advertising Cookies: used to deliver and measure ads and to limit repetitive advertising.
4. Managing Cookies
You can control cookies through your browser settings, including blocking or deleting cookies. Please note:
Disabling certain cookies may affect Site functionality, including checkout and login features.
If you clear cookies, you may need to re-enter preferences and login details.
5. Third-Party Cookies
Some third-party services integrated into the Site may set cookies (for example analytics and advertising services). These third parties may collect information about your online activity over time and across different sites. Their processing is governed by their own policies.
Part B: Refunds Policy (No Refunds)
1. All Sales Are Final — No Refunds
Due to hygiene and safety considerations associated with cosmetic contact lenses, Beauty by Bochra Cosmetic does not offer refunds.
By placing an order, you acknowledge and agree that all purchases are final and non-refundable.
2. Exceptions (When We May Help Without Refunds)
Although refunds are not provided, we may review the following issues and, where appropriate, offer a replacement or store credit at our discretion:
Item arrived damaged during shipping.
You received an incorrect item.
Your order had missing items.
Any remedy is decided after review and may require evidence and verification.
3. Conditions for Reporting Issues
To be eligible for review:
The issue must be reported promptly after delivery.
The product must be unused, in original condition, and in original packaging where applicable.
We may require clear photographic evidence of:
the product,
packaging,
shipping label,
and any visible damage.
We reserve the right to refuse replacements or credits if evidence is insufficient or if the issue appears to result from misuse, improper handling, or normal wear.
4. Non-Eligible Situations
No refund, replacement, or credit will be provided for:
Change of mind.
Preference changes (color expectation differences due to screen/lighting),
Discomfort due to improper use or failure to follow care and hygiene practices,
Damage caused after delivery,
Incomplete/incorrect shipping details provided at checkout.
5. Chargebacks
If you initiate a chargeback without first allowing us to review the issue under this policy, we may dispute the chargeback using order, delivery, and transaction records. Fraudulent chargebacks may result in account restrictions.